Frequently Asked Questions
If you can't find the answer to your question on this page, please contact Customer Services at [email protected] or http://www.onlineintimates.com/contact-us.html. Alternativley you can also chat with us on our Whatsapp account.
Are Onlineintimates.com and Onlineintmates.eu the same?
Yes in 2021 Onlineintimates.com Launched Onlineintimates.eu a sister platform dedicated to LGBTQ with a vast authentic Popper Aroma.
Can i purchase poppers from onlineintimates.com
No all Poppers aroma are processed via new platform www.onlineintimates.eu a new section that works interdependently from www.onlineintimates.com
Do i Have To Order Online ?
You have various options
1. Traditional shipping - Order online via Onlineintimates.com or .eu all orders local and international are shipped delivered tracking / courier.
2. Pick-up - Order online via Onlineintimates.com or .eu alternatiley select pick-up while checking out, choose the date conviniant for you to pick your parcel from Qormi outlet.
3. Instant delivery - Open the Wolt tab found on our homepage or open your Wolt app and look up for Onlineintimates. Select the nearest venue complete order and payment to benefit from instant 25 minutes delivery anywhere in Malta. For futher information on Wolt partners please refer to Wolt T&C, all orders are fullfilled by Onlineintimates.com standarts and care.
Do you have a local Shop?
Yes we do in 2023 we have opened our first outlet in Qormi Malta.
How Can I Make Payment ?
Onlineintimates.com accept payment Via Credit card in the most secure way . We also accept Cash in our outlet.
Is It Safe To Order Online ?
You can be assured that shopping with Onlineintimates is safe! We use best industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.
How Do I Know That You Have Received My Order ?
Once you've placed your order, you will be directed to an order confirmation message, which will contain your order number. This information will also be emailed to you, but it could take up to 1 hour to arrive in your inbox! Once our team at the warehouse have processed your order, you will receive a second email following with a tracking Number to let you know that your order is on its way to you.
For pick-ups a notification will be sent to you via sms or email as you previously selected to inform you that parcel is ready to for pickup.
How Can I Track My Parcel ?
To track your Parcel Please follow this link http://trackandtrace.maltapost.com/ if Dhl Please follow http://www.dhl.com/en/express/tracking.shtml
Can I Make Changes To My Order ?
Unfortunately, once you've placed your order, it is not possible to amend any details, as our warehouse team will have already started processing your order!
For local customers please call at one of our lines as quickly as possible, where possible we will do our best to make changes.
Can I Cancel My Order ?
To make sure you receive your items as fast as possible, we start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.
What Should I do If I Receive An Incorrect Or Faulty Item?
We're sorry to hear that you've received an incorrect or faulty item. Please send us a message with your order ID, the name/product code of the item you were supposed to receive and further details of the problem. Please return the item to us by following the procedure stated in the Return Policy ?' section, and we'll do our best to resolve this for you.
If I Pick The Wrong Size Will You Exchange It ?
Yes we will, In case you pick the wrong size you have 5 working days upon receiving of your item to inform us for replacement. In Case we are missing your size we will credit you with the full amount upon receiving back the product in its original Packing.
Please Bear in mind that adult toys can’t be refunded for hygiene reasons. We also ask that lingerie and erotic items are tried on over your own underwear, with the seal in place. Your credit/refund may be declined if you don’t follow our hygiene policy.
Where Do You Deliver To?
Our Malta Post Express delivery service is Free over 50 euro spent Only For Malta and Gozo, 3 to 7 working days or fast shipping 2 to 3 working days. See delivery page for more info.
Free local pick up is also available.
We also Deliver World Wide with over 200 countries .
Free world wide delivery over 100 euro spent ( Standard Tracking )
How Long Does It Take To Receive The Items ?
For Malta and Gozo this usually take 2 to 3 working days for you to receive . As For the rest of the world this will depend on the shipping method you use upon checkout .
What If I Am Not In When My Parcel Is Delivered ?
The delivery company will leave a card saying that they have attempted to deliver the parcel, and provide you with details on where the parcel has been delivered to, how to contact them to re-arrange a delivery time or to advise where you can collect your parcel from.
Will I Be Charged Customs And Import Duties ?
Depending on the value of your order, your Onlineintimates parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs.
Can You Deliver to A Different Address Than My Billing Address ?
Yes! You can have your parcel delivered to another address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organisation in the address field, as well as the contact name to ensure your parcel is successfully delivered.
What If My Parcel Does Not Arrive ?
We ask if you could patiently wait up to 4 days after the promised delivery date to receive your parcel in case of a delivery delay, but we will do our best to get your parcel to you as fast as we can. If you have still not received your order after this time, please contact us stating your order number and we will look into this for you.
How Do I Use A Promotional Coupon Code ?
Once you've reached the Checkout stage, enter your promotional code into the 'Redeem a promotion Coupon code' box, enter the correct code and click 'Continue'. If the code is valid, your discount will be applied!
Please note, only one promotion/discount code is redeemable per order.
